Settings

Guardrails, consent policy and escalation rules

PS
Priya Sharma
Collections Officer · West
Daily attempt cap per number
Hard-stop at 3 dial attempts per number per day
Call window enforcement
Warn when dialling outside 08:00–19:00 IST (RBI FPC)
Locate-only script for inferred contacts
Require explicit officer acknowledgement
Block staff numbers from dialler
EHFL staff contacts marked Restricted
Mandatory 'Resolved by' on closure
Feeds the lead-quality scoring model
Auto bureau refresh at 45 days dark
Pull CRIF latest address automatically

Consent policy in force: Mobile data consent v2.1. Inferred contacts sourced from the onboarding contact-book snapshot may only be approached with the locate-only script; dues or default status must never be disclosed to third parties.